COVID -19 contacts

Norfolk's Outbreak Management Centre:

Contact the NOMT for managing suspected or confirmed case of COVID-19 in children or adults in education settings

Phone: 01603 223219  Email: Opening hours: 8am to 5pm, 7 days a week.

Education Duty Line  (This is a new service which starts Friday 09/10/2020 at 6pm)

This line is manned by a member of the Learning and Inclusion Management team, out of hours. Phone: 01603 222680 between 6pm and 10pm on weekdays, and 9am to 10pm on Saturdays and Sundays.

The line is available to any education provider leaders who may wish to discuss or notify of any issue that has the potential to affect provision and opening, or generally is of urgent concern. This line does not replace the need to call CADS for any concerns relating to individual children, the Outbreak Management Centre for COVID cases, or the Critical Incident Line.

Critical Incident Support Line

Phone: 07623 912974 which is answered 8am-8pm 7 days a week, outside of these hours please leave a message with your contact details and making it clear your call is in relation to COVID-19. You will be called back.

If you have any concerns about the welfare or safety of children please do not hesitate to contact the Norfolk Children’s Advice and Duty Line on 0344 800 8021

LA Duty Desk (Ofsted and Safeguarding Support to education institutions)

This phoneline is for any inspection related enquiries and to discuss potential referrals to LADO. LA maintained schools are expected to notify the LA of an inspection and all other schools are invited to do so. Phone: 01603 303397  Open 8.30am - 5.00pm Monday - Thursday and 8.30am - 4.30pm Friday

Inclusion Helpline
To obtain advice and support regarding inclusion and in particular for pupils who are finding COVID procedures more challenging. Phone - 01603 307736 Open 9.00am - 4.30pm Monday- Thursday and 12.30pm - 4.30pm Friday.

Children’s Advice and Duty Service (CADS)
For raising concerns about Children with Norfolk County Council  Phone 0344 800 8021 or visit for further details

The Department for Education Helpline:

(this is a back up contact, please contact the Norfolk Outbreak Management Centre as first priority)

The DFE helpline ia available to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687 Email: Opening hours: 8am to 6pm (Monday to Friday)

From 17th September, a new dedicated advice service is available to schools who have been informed of a confirmed case(s) of COVID-19 in their education setting. 

This new service can be reached by calling DfE’s existing helpline on 0800 046 8687 and selecting the option for reporting a positive case. The line will be open Monday to Friday from 8am to 6pm, and 10am to 4pm on Saturdays and Sundays.

Public Health England (PHE) Health Protection team (HPT):

The single point of contact for PHE HPT is or 0300 303 8537

Transport support for pupils with symptoms

If a child in an educational setting displays symptoms and needs to go home, the setting would normally ring the family to collect them. If a family is genuinely unable to do this, and you have explored all possible options you can contact the local authority to see if they can support with transport.

Schools can email: or call 01603 224351 for transport to be arranged.

For Health and Safety related questions:

contact the Health and Safety Team via  or telephone 01603 573562.

For issues in relation to the operation or closing of the school:

contact Michelle Smith via  or telephone 01603 222994 – who will ensure that you are contacted by a senior officer.

To report staff absences related to self-isolation:

contact Michelle Smith via  or telephone 01603 222994

Please also do not hesitate to contact the Chairs of Educate Norfolk: 

Primary Co-Chair - Jess Balado -

Primary Co-Chair - Sarah Shirras -

Secondary Chair - Jim Adams -

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